Cisco is Hiring for Technical Consulting Engineer

King VRB December 23, 2022


  • LOCATION:
    Bangalore, India
  • AREA OF INTEREST
    Webex (Collaboration)
  • JOB TYPE
    Professional
  • TECHNOLOGY INTEREST
    Webex (Collaboration)
  • JOB ID
    1388987

What You’ll Do

Technical Services is team of outstanding technical guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.

The Global TAC’s ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization crafts our future, we lead with innovation, accept change, and believe the customer experience is paramount to our success.

As a Customer Support Engineer in our outstanding team you will gain hands-on experience and the ability to earn industry-leading certifications.

You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will take on our customers’ toughest problems, ensuring that our customers get expected business outcomes, providing a superb customer experience.

You will also receive extensive training and development both technical and leadership/customer skill areas.

Who You'll Work With

CX is a team of outstanding guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The group of highly skilled, multifaceted, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. The team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.

Who You Are

Good knowledge on VOIP protocols such as MGCP, H.323, SIP and SCCP including troubleshooting.

Good on Cisco Small and medium business call agents such as Cisco Unified Communication Manager Express (CUCME) and platforms such a ASR, ISR and CSR series of routers.

Strong in. Cisco Teamwork Product Portfolio for gateways, gatekeepers and Unified Border Elements (CUBE) is helpful.

Knowledge of concepts such as SRST (Survivable Remote Site Telephony), CAC (Call-admission-Control), Class of restrictions, B-ACD / TCL scripting (basic automated call distribution), IP phone features and supplementary features enablement and interoperability on gateways.

Ability to setup (configure) and tackle a medium to large scale environment deployment from a gateway's perspective

Working knowledge of various enterprise call flows and integrations with the gateways such as VXML, CVP (customer voice portal), and CUSP (Cisco Unified SIP Proxy)

Ability to learn and assimilate new information (such as RFCs and IEEE docs) and incorporate the same into building solutions for critical issues.

Basic knowledge of Linux, SQL and/or Oracle Database and Microsoft Active Directory.

Basic familiarity of Scripting / automation and data analytics including languages such as Python.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Click Here to Apply-https://jobs.cisco.com/jobs/ProjectDetail/Technical-Consulting-Engineer-Collaboration-and-Unified-Communications/1388987?source=LinkedIn

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