HCL is Hiring For Analyst 5LPA

King VRB December 20, 2022


Highlights

Certification in Microsoft,Linux,Cisco or similar technologies is a plus| Good understanding of computer systems and Servers| Proven work experience as a Technical Support Engineer,Desktop Support Engineer,IT Help Desk Technician or similar role| Hands-on experience with Windows / Linux/Mac OS environments

Must have skills
:
technical support, troubleshooting
Good to have skills
:
Technical Analysis

About the job

Responsibilities:

1) Research and identify solutions to Printer software and hardware issues

2) Diagnose and troubleshoot technical issues, including Printer Configurations.

3) Ask customers targeted questions to quickly understand the root of the problem

4) Track issues through to resolution, within agreed time limits

5) Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

6) Properly escalate unresolved issues to appropriate internal teams

7) Provide prompt and accurate feedback to customers

8) Refer to internal database or external resources to provide accurate tech solutions

9) Ensure all issues are properly logged

10) Prioritize and manage several open issues at one time

11) Follow up with clients to ensure their Printer systems/issues are fully functional after troubleshooting

12) Prepare accurate and timely reports

13) Document technical knowledge in the form of notes and manuals

Requirements:

1) Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

2) Hands-on experience with Windows/Linux/Mac OS environments

3) Good understanding of computer systems and Servers. Knowledge about printers is a plus.

4) Ability to diagnose and troubleshoot basic technical issues

5) Familiarity with remote desktop applications

6) Excellent problem-solving and communication skills

7) Ability to provide step-by-step technical help, both written and verbal

8) Certification in Microsoft, Linux, Cisco or similar technologies is a plus

9) Scripting is a plus.

10) Quick Learner

Industry type
:
IT Services & Consulting
Functional area
:IT & Information Security
Role
:
System Analyst
Role category
:
IT Infrastructure Services
Employment type
:
Full Time, Permanent
Education
:
Any Graduate

Click Here to Apply-https://www.firstnaukri.com/job/1CQ37C

 

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